Page 310 - CFESA 2017 Membership Directory

Code of Ethics

Membership in the Commercial Food Equipment Service Association (CFESA)
represents a responsibility to the industry and the public to maintain the highest
quality of business integrity and servicing ability. Members, therefore, subscribe
to the following standards of practice:

First
Members will conduct their individual businesses in a manner to insure the good
will and confidence of the public whom they serve.
Second
Service agent members will represent manufacturers in an honest and intelligent
manner so as to create an atmosphere of mutual trust and understanding and
best serve their combined interests.
Third
Members shall not participate in misleading or false advertisements in the
representation of their individual businesses.

Fourth
Members shall maintain financial and liability responsibility. They will be able to
complete properly and uphold their guarantee on any work they undertake.

Fifth
Service agent members shall maintain adequate equipment and qualified
personnel so as to perform quality service to the public and the trade for fair,
equitable and non-discriminatory charges.

Sixth
Members shall not perform, or cause to be performed, any act which would
tend to reflect adversely on our industry, fellow members, competitors or
manufacturers.
Seventh
Members shall comply both in spirit and letter with rules and regulations
prescribed by law and government agencies for the health, safety and provision
of his employees and the public.
Eighth
A member will not entice unfairly to his own employ any employee of another
member. He will assist other members and competition where possible so as to
upgrade our industry and warrant continued public confidence.
Ninth
Members shall support the sale and use of original equipment manufacturer’s
(OEM) parts in accordance with their contracts with their manufacturers.

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