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CFESA Region 1

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Tentative information / subject to change.

Location: Hi Tech Commercial Service
1840 Stella Lake St, Las Vegas NV 89106

Date: April 18 - 19, 2017

Contact: Ken Beasley
ken.beasley@keyfood.ca

 

Agenda

April 18th 1:00 pm – 5:30pm

Introductions, review agenda, appoint Secretary

Read – Mission & Vision, CFESA Compliance and Antitrust Laws statement

Hiring Techs – Tania Jackson (HR Manager, Key)

How to find – best outreach strategies

Tools for screening and testing – utilizing P.I.

Labor/benefits costs vs hourly rate – how to calculate – John Schwindt & Todd Eichman

Creating a company dashboard (CFESA engaged) – Jon Rodman, Lightningmine

Workman’s Compensation/Training Fund – Lew Castle, Paige & Campbell (CFESA endorsed)

Software/technology implementation – how to – on time, on budget – Jennifer Davis

6:30 pm Dinner (offsite, at or near hotel - TBD)

 

April 19th 8:00am – 12:30pm

8:00am (breakfast provided)

IND-EX presentation – Shari Smith, NSC (CFESA endorsed)

How to mitigate the real cost of escalated service requests (ie – 2 hr response times).

Review/share current practices.

Proliferation of 3 party service aggregators – maintaining value/leverage while controlling costs Review/share of current practices.

Sub-agent management for warranty. Bryan Katt, Warranty Manager (Commercial Appliance)

Technology – leading edge equipment, self-dispatches service - Jennifer Davis (Davisware)

Election – Chair, Appoint Vice Chair

12:30 pm– lunch (provided)

2:00 pm - Zappo’s tour (optional $10)